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Payment & Billing

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  • How do I pay for my subscription or Pay-As-You-Go credits?

    You can make payments for your subscription with your valid credit card. We currently accept payment via Visa, MasterCard, American Express and Discover credit cards. Your payment is completed via a secure online transaction.

    You can make payments for your Pay-As-You-Go credit through your iTunes account via In-App purchase.

  • In what currencies can I pay?

    All subscription plan prices are denominated in US Dollars. The amount will be charged to your credit card in US Dollars and converted to your local currency based on the exchange rate determined by your issuing bank.

    For PAYG purchases, the currency credits are purchased based on the currency of your iTunes Store account and then stored in US Dollars in your ChatTime account.

  • Does the prices include sales tax?

    All purchases made through In-App purchase are subjected to your iTunes country sales tax regulations.

  • Why do you need my credit card billing address and CVV?

    As a measure of fraud prevention, we verify that the billing address and card verification value you provide matches the information your credit card company has on file. For faster processing, please provide accurate and complete billing information.

  • How often am I billed?

    Your credit card will be charged at the time of purchase for your first month of use. After this initial payment, your credit card will be automatically charged on your monthly subscription anniversary date.

    Pay-As-You-Go purchases are charged to the credit card that you have assigned to your iTunes Store account.

  • Is payment secure?

    All your credit card transactions are secured using the latest SSL encryption technology.

  • When I try to pay with my credit card, I get an error message "payment failed." Why?

    This error message indicates that the credit card number you have entered is incorrect. Please recheck the number, the security code (CVV code), the expiration date on the card and your billing address before you try again.

  • Why was my credit card transaction declined for my recurring subscription payment?

    There could be many reasons why this happens, but most commonly, it is because of insufficient funds in your credit card account or your credit card information is outdated or incorrect.

  • If I cancelled the credit card that I used to pay for ChatTime’s service or I want to use a different credit card for future purchases, what should I do?

    If you are currently subscribed to an unlimited monthly plan, simply update your credit card information within ChatTime. Select More > My Unlimited Plan to update your credit card information.

    If your purchase is managed through iTunes using in-app purchases, please change your credit card details through iTunes.

  • Will I receive receipts for my transactions?

    Yes. For your monthly subscription fees charged through your credit card, an electronic receipt will be emailed to you when your transaction is processed. For PAYG credits purchased with Apple in-app purchases, you will receive a receipt from iTunes for each purchase made through iTunes Store and a receipt will be emailed to you from ChatTime.

  • How will the charges be reflected on my monthly credit card statement?

    For your monthly subscription payments, the charges will be reflected in US Dollars in your credit card statement from 'SMARTROAM CHATTIME'. The amount will be converted to your local currency based on the exchange rate determined by your issuing bank.

  • What happens if my credit card is declined?

    ChatTime will notify you via email that your credit card has been declined. Please contact your issuing bank to ensure sufficient finds are available. We will make a second attempt to charge your card in 24 hours. If that transaction is also declined, you will receive an email notification and your subscription account will be disabled.

  • How will I know if my credit card is expiring? What happens if my credit card has expired?

    ChatTime will send you an email to remind you that your credit card expiry date is approaching, and to update your credit card information to ensure your payment is processed. If the credit card has expired, the payment will not be processed. ChatTime will notify you via email your credit card has been declined. When you receive the email, please ensure your credit card information is up to date. A second attempt to charge your card will be made in 24 hours. If that transaction is also declined, you will receive an email and your subscription account will be disabled.

  • Help! My subscription account has been disabled because of a failed credit card transaction, but I still want to use ChatTime!

    It is not necessary for you to create a new account with a new email address or phone number. Simply login with your existing user name and password. Select More > Buy an Unlimited Plan. Your new subscription plan will start from this date once your credit card is validated.

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