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Placing a Call

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  • Do I need a Wi-Fi connection to make calls?

    No, with ChatTime you can make calls anywhere, anytime, without having to look for a Wi-Fi spot. Because calls are not sent over the phone’s Internet connection, you will experience consistently exceptional call quality.

  • Why not VoIP?

    We pride ourselves on delivering the best call quality and that cannot always be achieved with VoIP. Our relationships with leading carriers enable us to not use VoIP and still offer some of the most competitive pricing. With VoIP, there are cases where you will experience dropped calls or unwanted call interruption when another party calls you.

  • Does ChatTime require a data connection?

    While ChatTime does not place calls over the phone’s internet connection, ChatTime does use a small amount of data to interact with our server for initiating the call, checking balance, retrieving calling records, etc.

  • How do I know how long I can talk for based on my remaining credit?

    Within the detail for a contact press the 'Check Time' button. Or from the Keypad enter the phone number you want to dial then press the 'i' that is within the number display. You will then be shown how long you can talk for based on your remaining credits.

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  • Can I call toll-free numbers?

    Toll-free and short code numbers can be dialed from ChatTime, however, the call will be passed to the native Apple dialer for completion and local operator charges may apply.

  • Can I call emergency numbers?

    You cannot make emergency calls using this service.

  • How do I know the local time of where I am calling?

    Within the detail for a contact press the ‘Check Time’ button. Or from the Keypad enter the phone number you want to dial then press the ‘i’ that is within the number display. You will then be shown how long you can talk for based on your remaining credits.

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  • How do I turn ON or OFF my Caller ID?

    Before you dial a contact or phone number press the Caller ID ON/OFF button on the Keypad. If you select 'on', your caller ID will be shown to the person you are calling. If caller ID is turned 'off' your caller ID will not be shown and the user will see "restricted", "anonymous", "unknown" or "blocked".

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  • Can I use ChatTime for local & national calls?

    Yes you can. You would need to check our rates compared to your operators rates to make sure you continue to save money. To use ChatTime for local calls, please go to More- > Call Settings and turn Local Call Support to 'ON'. Even if Local Call Support is set to OFF, you can still dial local numbers from the ChatTime Keypad, however the call will be passed to the Apple dialer and on to your mobile operator.

  • Do I have to remove the '+' before dialing?

    No. There is no need to edit the number before you dial, our application recognizes the '+' and will send your call through our network. We will also recognize any international dialing prefixes in your country (001, 011, 009, 019, etc).

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  • Do I have to add the '+' before dialing?

    No. There is no need to edit the number before you dial, our application recognizes the '+' is missing and will send your call through our network as long as the country code is included.

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  • If I have cost saving prefixes in front of the number do I have to remove these?

    No. There is no need to edit the number before you dial, our application recognizes the prefixes and will send your call through our network.

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  • How do redial the last number I called?

    Simply press the green call button, the last number you dialed will appear. To dial, press the green button again.

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  • How do I know if my call is being sent through the ChatTime network and not the local carrier's?

    When the call is being placed, you will hear an audio message informing you to: "please hold while your call is connected".

  • How do I edit a number before calling?

    Within the detail for a contact press the 'Edit Before Call' button. The number can then be edited by pressing and holding on the number in the Keypad number display until the magnifying glass appears. The same process works for numbers manually entered from the Keypad.

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  • Can I copy a number into the ChatTime dialer?

    Yes, once you have copied the number, open ChatTime dialer, press and hold the area where the number is entered, you will be given the option to paste the number into the screen.

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  • What is one-touch dial?

    For each of the numeric keys on the dialer from 1 – 9, you can store a phone number. One-touch dial numbers are assigned from the Favorites screen and can be re-ordered by pressing edit. Form the Keypad, hold down the number key of the person you want to dial and the number will be automatically dialed. Please make sure there is no number entered in the number display before holding the one-touch dial number.

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  • What is the pop-up box asking me to confirm a call to a number I don’t recognize?

    This is displayed when Confirm Before Dial is set to ON in the Call Settings screen under More. This allows you to be returned to ChatTime after a call has ended. When you see the confirmation pop-up, please press OK and your call will be connected to the person you are dialing.

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  • Will receivers of my call see my Caller ID (i.e. my phone number)?

    It is your choice. ChatTime gives you the unique option of turning your Caller ID on or off before you make a call.

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  • Can I call land and cell or mobile phones?

    Yes, you can call any number as you would normally; there is no change to how you dial when using the ChatTime application.

  • How do I make international calls?

    International calls are made in the same way as you make them today. Using the ChatTime application, enter the country code and number or select the contact from your contact list and dial.

  • Does the recipient of the call have to pay additional charges when I use ChatTime?

    No. The recipient of the call pays no additional charges.

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