ChatTime FAQs

Here are a few FAQs to help you get started. If you want to find out more about ChatTime, submit a question to our fanatical Customer Care team.

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ChatTime lets you make international calls at low rates by turning your local call to an international call through our local access numbers. By using your voice network for your calls, you enjoy crystal clear voice quality and reliable connection. So you call as normal and you pay your phone operator for a local/national call and pay us a small fee on top of this for the international part of your call.

Currently ChatTime is only available for iPhone and Android phone devices.

Your international calls are connected as local calls through ChatTime's extensive list of local access numbers. If you have a Friends & Family program, add our local access numbers to your list to avoid using your plan minutes. You can also manage your call settings so that you optimize your current mobile operator plan, in cases where you have free incoming calls from your mobile operator, or have unlimited outgoing local calls.

With ChatTime call credits, you can call any international number (landline or mobile numbers). A ChatTime call is like any other international call but cheaper.

Yes, but calling options and call charges may vary from country to country. Please check our Rates section for calling rates to your destination. If you are roaming (in a country other than your home country), we recommend using ChatTime ONLY IF you have a local SIM card or in some cases with Callback.

Data connection (Wi-Fi or cellular) is used briefly only to initiate a call. The call itself is sent over your cellular voice network. Because calls are not sent over the your mobile phone’s internet connection, you will experience consistently great call quality and will not be confined to Wifi hotspots.

ChatTime call credits are great for calling traditional landlines and mobile phones, whether you are getting your coffee or waiting for your taxi. With your call credits, you can call anyone and any phone at any time, at crystal clear call quality and cheap rates with lots of savings over your mobile operator or Skype.

ChatTime’s rates are charged on a per minute basis. Connection fees will apply for connected calls. All rates and call credits balances are shown in USD. You may also need to pay your mobile operator for local call charges. Please click here to view rates on ChatTime's website or view through the ChatTime application from Help > Rates.

Call credits can be purchased directly in the app. If you are using an iPhone, you will need an iTunes account with the payment method you have set up with Apple. If you are using an Android phone, you will need a Google Play account with the payment method you have set up with Google. Purchases will be conveniently billed to your existing iTunes or Google Play account.

ChatTime’s monthly call plans are bundled minutes calling plans that allows you to call any of the destinations covered within each plan. Monthly call plan is valid for 28 days and you can only renew your call plan after the expiry. Each calling plan will cover a different set of countries, destination numbers (landline or some mobiles) and the minutes bundled. Any cancellation of monthly call plan will be effective after the expiry date. Monthly call plans are subject to ChatTime's Fair Usage Policy.

At ChatTime, we want our customers to get the best calling plans at the lowest possible price so as to be fair to all our customers. Hence our Fair Usage Policy is designed to prevent abuse, misuse and fraud by a small number of users. ChatTime monthly call plans are for Individual Use Only (personal or business communications). Read more about ChatTime Fair Usage Policy.

If you have forgotten your password or your email, you can reset your password or recover your email with these steps and follow the instructions you received thereafter: Sign In > Forgot My Password > Enter Your Registered Phone Number > Enter Your Email Address; Sign In > Forgot My Email > Enter Your Registered Phone Number

All ChatTime calls are connected via a local access number so you may need to pay your mobile phone operator for local call minutes used. Make sure you have sufficient talktime in your local mobile operator plan to avoid excess charges by your local mobile operator. Your operator airtime minutes will be used only for placing a local call; ChatTime manages the international part of the call.

However, many countries offer free calling to local numbers, for example AT&T’s ‘A List’ or Verizon’s ‘Friends and Family’. Simply add ChatTime’s local access number to the list in order to avoid local call charges from your carrier.

Callback is another option for certain countries where mobile operators offer free incoming calls.

If you are traveling overseas to a country other than your home country, we recommend using ChatTime ONLY IF you have a local SIM card of the country that you are traveling to. If you use your existing SIM card when roaming overseas, you will also incur high roaming charges from your mobile operator even if you are using ChatTIme.

You can get the monthly call plan in ChatTime for iPhone and Android. ChatTime’s monthly call plan is only available for purchase by users calling from a list of Direct Dial countries:

  • United States
  • Argentina
  • Austria
  • Australia
  • Belgium
  • Bulgaria
  • Bahrain
  • Brazil
  • Canada
  • Chile
  • China
  • Croatia
  • Cyprus
  • Czech Republic
  • Denmark
  • Dominican Republic
  • El Salvador
  • Estonia
  • Finland
  • France
  • Georgia
  • Germany
  • Greece
  • Hong Kong
  • Hungary
  • Ireland
  • Israel
  • Italy
  • Japan
  • Lithuania
  • Luxembourg
  • Latvia
  • Malta
  • Mexico
  • Malaysia
  • Netherlands
  • Norway
  • New Zealand
  • Panama
  • Peru
  • Poland
  • Puerto Rico
  • Portugal
  • Romania
  • Sweden
  • Singapore
  • Slovenia
  • Slovakia
  • South Africa
  • Spain
  • Switzerland
  • Thailand
  • United Kingdom


Detailed FAQ for ChatTime for iPhone
Detailed FAQ for ChatTime for Android
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